Q&A Internet trade in veterinary medicinal products
Websites that offer veterinary medicines for sale on the internet must be registered and listed in the Register for the Internet Trade of Veterinary Medicines. They must also have a European logo on their website. View the frequently asked questions about the internet trade in veterinary medicines, the Register for the internet trade in veterinary medicines and the logo.
Online sale of veterinary medicines
Retailers of veterinary medicinal products that are listed in the Internet trade in veterinary medicinal products register are allowed to trade in veterinary medicinal products online. They must also have displayed the logo for internet trade in veterinary medicinal products on each page where they offer a veterinary medicinal product.
You are a retailer of veterinary medicinal products if:
You hold a D or DR licence.
If you hold a D licence, you may offer non-prescription veterinary medicinal products of the VRIJ (unrestricted) category intended for food-producing animals.
If you hold a DR licence, you may offer veterinary medicinal products subject to a prescription from a veterinarian of the URA (prescription-only) category. These URA veterinary medicinal products may only be offered in the Netherlands and exclusively subject to a veterinary prescription.
You are a veterinarian or a pharmacist.
Under Section 4.3 of the Veterinary Medicinal Products Decree 2022, veterinarians and pharmacists hold a DR licence by operation of law.
You are a retailer who only trades in non-prescription veterinary medicinal products intended for non-food-producing animals.
Veterinary medicinal products of the URA category may be sold online. However, they may only be sold with a veterinary prescription and only by sellers for whom it is stated in the Internet trade in veterinary medicinal products register that they are allowed to sell veterinary medicines of the category URA.
As such, you will need a prescription from your veterinarian to be able to order this category of veterinary medicinal products.
You will only receive the veterinary medicine after the seller has received the prescription you submitted. A prescription is intended for one-off use only. You should not use the same prescription to purchase from multiple web shops or use the same prescription to order veterinary medicinal products at different times. Veterinary medicinal products of the URA category may only be offered in the Netherlands.
Veterinary medicinal products of the categories UDA or UDD may not be sold online directly to animal owners. Not even when a prescription is requested or if prior registration or login must take place before the veterinary medicinal product can be ordered or if the sale is made exclusively to customers of a veterinary practice.
Pursuant to Article 104, paragraph 1 of the Veterinary Medicinal Products Regulation Veterinary Medicinal Products Regulation, persons permitted to supply veterinary medicinal products may online offer veterinary medicinal products provided that those veterinary medicinal products are not subject to a veterinary prescription. By way of derogation from paragraph 1, a Member State may allow persons permitted to supply veterinary medicinal products to online offer veterinary medicinal products subject to a veterinary prescription. On the condition that the Member State has provided a secure system for such supplies. Such permission shall only be granted to persons established in their territory and supply shall only occur within the territory of that Member State.
In the Netherlands, Article 4.4 of the Veterinary Medicinal Products Decree 2022 states that retailers with a DR license may offer veterinary medicinal products designated pursuant to Article 5.1, paragraph 2. These concern veterinary medicines of the URA category.
This exception does not exist for veterinary medicines of the UDA and UDD categories and therefore they should not be sold online directly to animal owners.
It is important that you provide sufficient information to the consumer to be able to make the right choice. You must state the main characteristics of the veterinary medicinal product you are offering. This is called information obligation. These rules arise from general rules on consumer law. You can read more about this here.
We therefore advise you to include a link to the package leaflet of the relevant veterinary medicinal product that you are offering and to state the text 'This is a veterinary medicinal product, read the package leaflet before use'.
You can link to the package insert by using the link below:
At the start of November, we will be updating the current Register. This means that, at that time, only retailers that have re-applied will be included in the Register. You must complete your registration by 1 November in order to be included in the new version of the Register. The Register will then be updated once a month. If you are registering after 1 November, then your registration will be included from December.
If you are included in the Register of Licence Holders, this means that you hold a licence for the manufacturing or import or wholesale and retail trade in veterinary medicinal products.
This Register, however, is separate from the Internet trade in veterinary medicinal products register.
An application for registration in the Internet trade in veterinary medicinal products register costs 187 euros. This fee applies for each individual web shop. If you have more than one web shop, you must register each of these individual web shops separately and therefore pay the fee of 187 for each individual registration.
Yes – you must register for each individual web shop. The fee of 187 euros per registration will apply for each individual web shop. If you have more than one web shop, you must register each of these individual web shops separately and therefore pay the fee of 187 for each individual registration.
You must register the web shop for each individual holding. Please use the address of the main office to do so. The individual franchisees do not need to register separately in addition to this.
If you are supplying veterinary medicinal products online through a non-Dutch language website and are located in the Netherlands, then you must likewise register any non-Dutch websites because you are located in the Netherlands. You are similarly required to meet the requirements set out here in respect of non-Dutch language websites. In addition, you must meet the requirements that apply in the country where you are supplying veterinary medicinal products.
Only companies and institutions that are registered with the Dutch Chamber of Commerce can be included in the Dutch Internet trade register. Foreign companies and institutions will be registered in the country where they are registered. Whenever you offer veterinary medicinal products online in the Netherlands, you must comply with all laws and regulations that apply to veterinary medicinal products in the Netherlands.
The Internet trade in veterinary medicinal products register is updated once a month. It may therefore be the case that your registration is not immediately be shown in the Internet trade in veterinary medicinal products register. In such cases, your proof of registration will be sufficient proof that you are entitled to use the logo, in the event that you are audited for use of the logo. Your proof of registration will be an automatic notification that you will receive immediately after completing registration.
Even if you only sell veterinary medicines online to customers of your veterinary practice, you must still comply with the rules for internet trade in veterinary medicines. Even if the customer comes to collect the veterinary medicinal product from your practice. After all, you offer the veterinary medicinal products for sale via the internet. Please register using the Web shops for internet trade in veterinary medicinal products registration form. In addition, you must meet the requirements regarding the placement of the logo.
The logo as displayed on the website is indeed quite large. The logo must have a minimum width of 90 pixels. This is equal to 2.38 cm. The requirements for the logo are outlined in the Commission Implementing Regulation (EU) 2021/1904. You are not allowed to make any other changes to the logo.
The logo only relates to veterinary medicinal products:
You must therefore display the logo directly on the page where the aforementioned veterinary medicinal product can be placed in the shopping cart by the consumer, to avoid creating the impression that the logo also applies to products other than the veterinary medicinal products referred to above.
The logo only relates to veterinary medicinal products:
The logo indicates that the veterinary medicinal products referred to above may be sold via your web shop legally. You must therefore display the logo directly on the page where the aforementioned veterinary medicinal product can be placed in the shopping cart by the consumer, to avoid creating the impression that the logo also applies to products other than the veterinary medicinal products referred to above.
For the reason above, displaying the logo on the main page of your web shop is not allowed if you are selling more products than just veterinary medicinal products.
You may not make any changes to the logo (the addition of text, symbols, logos or other elements, changes in shape, colour and/or size or any other modification), and it must be displayed on your website exactly as provided by the Veterinary Medicinal Products Unit.
The logo may not be used in a context in which it has an advertising effect. For that reason, the logo only contains a link to the information portal for Internet trade in veterinary medicinal products and no additional text. This includes the contact details of the Veterinary Medicinal Products Unit. The relevant contact details are available via the hyperlink under the logo.
As soon as you start offering your veterinary medicinal products via an online platform, the rules regarding the use of the logo likewise apply.